Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Why can't my order be found?

If your online order was placed on or before November 11, 2020 and you cannot initiate your return, please reach out to our customer service team for assistance. 

How soon will I get my refund?

Once your items are delivered, your return will be processed typically within 3-5 days. Please allow extra time during peak holiday or promotion periods. 

What is instant credit? 

Instant credit allows you the option to get the right item even before returning the wrong one by either exchanging or placing an order for a new item. If you do not use the instant credit, you will be issued a refund to the original form of payment once your return has been processed. 

How do I return my PayPal order?

Orders that were purchased with PayPal are ineligible for in-store returns and items must be sent to our online facilities for a refund or store credit. 

What items are returnable?

  • Items purchased in the last 35 days.
  • Unworn and unwashed items that have the original tags attached

What items are non-refundable?

  • Face Masks
  • Items marked as final sale.
  • Free gifts or promotional items with retail value.

How do I return my Klarna order?

Customers who purchased their items with Klarna must return their orders to our online department.

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